Last updated: 31 August 2026
Kupu Kids respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.kupukids.co.nz, make a purchase, contact us, or otherwise interact with Kupu Kids.
When you use our website or place an order, we may collect personal information including:
Your name
Email address
Phone number
Billing and delivery address
Order and purchase information
Information you provide when contacting us
Marketing preferences
Information about how you interact with our website, such as your browser, device, IP address and pages viewed
We only collect information that is reasonably necessary to provide our products and services, operate our website, communicate with you and improve Kupu Kids.
We may use your personal information to:
Process and fulfil your orders
Deliver printed products and provide access to digital products
Process payments and refunds
Communicate with you about your order
Respond to questions or customer service requests
Detect or prevent fraudulent transactions
Operate and improve our website and products
Understand how customers use our website
Send marketing emails or promotional communications where you have chosen to receive them
Meet our legal, accounting and regulatory obligations
Payments made through our website are processed through secure third-party payment providers.
Kupu Kids does not directly store your complete credit or debit card details. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.
Our online store is hosted using Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services to you.
Information you provide when using our store may be processed by Shopify as necessary to provide its services and facilitate your transactions.
Our website may use cookies and similar technologies to operate correctly, remember your preferences, understand website traffic and improve your shopping experience.
We may also use analytics and advertising services to understand how visitors interact with our website and to measure the effectiveness of our marketing.
Depending on your browser and device, you may be able to manage or disable cookies through your browser settings. Some parts of the website may not function correctly if certain cookies are disabled.
If you choose to subscribe to Kupu Kids emails or marketing communications, we may use your contact information to send you news, product releases, special offers and other Kupu Kids updates.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications relating to an order you have placed.
We do not sell your personal information.
We may share personal information with trusted third parties where reasonably necessary to operate Kupu Kids, including:
Shopify and our ecommerce service providers
Payment processors
Delivery and courier providers
Email and marketing platforms
Website hosting, analytics and technology providers
Professional advisers or service providers
Government, regulatory or law-enforcement authorities where required by law
We only share information that is reasonably necessary for these providers to perform their services.
Some service providers may process or store information outside New Zealand. Where this occurs, your information may be subject to the privacy and data protection laws of those countries.
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, meet legal or tax obligations, resolve disputes and enforce our agreements.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.
Under the Privacy Act 2020, you may have the right to request access to personal information we hold about you and ask us to correct information that is inaccurate.
If you would like to access or correct your personal information, please contact Kupu Kids.
We may need to verify your identity before providing access to personal information.
Kupu Kids creates educational products and resources for tamariki, but our website and online store are intended to be used by parents, caregivers, teachers and other adults.
We do not knowingly collect personal information directly from children through our online store.
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will be published on our website with the date it was last updated.
If you have any questions, concerns or requests relating to your personal information or this Privacy Policy, please contact us.
Kupu Kids
Kiaora@kupukids.co.nz
www.kupukids.co.nz
If you believe your privacy rights have been breached, you may also have the right to make a complaint to the Office of the Privacy Commissioner of New Zealand.
