Last updated: 31 August 2026
Thank you for shopping with Kupu Kids. We aim to get your order packed and on its way to you as quickly as possible.
All physical Kupu Kids orders are processed and dispatched within 2 business days of your order being placed.
Business days are Monday to Friday and exclude New Zealand public holidays.
All physical orders are shipped with NZ Post.
Once dispatched, delivery is usually overnight to most New Zealand addresses. Please allow additional time for rural deliveries and locations where overnight delivery is not available.
Please note that overnight delivery is the usual delivery timeframe provided by the carrier and is not guaranteed. Delays can occasionally occur due to weather, public holidays, increased parcel volumes or other circumstances outside our control.
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Where tracking is available, tracking information will be provided once your order has been dispatched.
Please allow some time for tracking information to become active after your parcel has been collected or lodged with NZ Post.
Please make sure your delivery address is complete and correct before placing your order.
Kupu Kids cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information supplied at checkout.
If you notice an error in your delivery address, please contact us at kiaora@kupukids.co.nz as soon as possible. We will do our best to update your details if your order has not yet been dispatched.
Once your order has been handed over to NZ Post, delivery is managed by the carrier.
While most parcels arrive promptly, occasional delays may occur. If your parcel has not arrived within a reasonable timeframe, please contact us and we will assist where possible.
If your order arrives damaged or you believe your parcel has been lost in transit, please contact us at kiaora@kupukids.co.nz with your order number and relevant details.
For damaged orders, we may ask you to provide photographs of the parcel and affected products so that we can resolve the issue.
Digital products do not require shipping.
Digital downloads are supplied electronically. No physical product will be sent unless the product listing specifically states that a physical item is included.
If you would like to return an eligible physical product, please refer to our Returns & Refund Policy for information about returns and refunds.
If you have any questions about shipping or an existing order, please contact:
Kupu Kids
Email: kiaora@kupukids.co.nz
Website: www.kupukids.co.nz
