We want you to be happy with your Kupu Kids order. Please read our returns and refund policy below before making your purchase.
If you change your mind about a printed Kupu Kids product, you may return it for a refund provided that:
You contact us within 14 days of receiving your order.
The product is returned in the same condition in which it was sent, unused and undamaged.
The product is returned in its original packaging where applicable.
You cover the cost of returning the item to us.
Once your return has been received and inspected, we will let you know whether your refund has been approved.
Approved refunds will be issued to the original payment method. Original shipping costs are not refundable for change-of-mind returns.
We recommend using a tracked shipping service when returning an item, as Kupu Kids cannot be responsible for returns that are lost or damaged in transit.
Due to the nature of digital products, digital downloads are non-refundable and cannot be returned or exchanged once purchased, except where required by New Zealand consumer law.
Please check the product description carefully before purchasing to make sure the resource is suitable for you.
If you experience a technical issue accessing or downloading your purchase, please contact us and we will be happy to help.
If your printed order arrives damaged, faulty, or you receive the wrong product, please contact us as soon as possible with your order details and photographs of the issue.
Where appropriate, we will arrange a replacement or refund at no additional cost to you.
Nothing in this policy is intended to limit or exclude any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer protection legislation.
If you have any questions about a return or refund, please contact Kupu Kids before returning your order.
Kupu Kids
Kiaora@KupuKids.co.nz
www.kupukids.co.nz
